My experience managing community interactions ranges from responding to simple customer questions or feedback to resolving severe complaints filed by unhappy customers. I was even able to find solutions to several such complaints, resulting in raising Super Talent’s BBB grade from a C to an A+ (and keep it there). Contact with these customers took place over email and phone.
I also worked for over two years as a community assistant and managed an offline community through frequent events, daily social interactions, and sharing of information critical to the well being of the community.
Here are some examples of my customer support interactions on Twitter and Facebook, including some international users.